COMPETITION COMMISSION PERFORMANCE PLEDGE
| Item | Activity | Performance Pledge |
| Enquiries and complaints | Answer telephone calls | Immediately or directed to voice mail if all lines are engaged |
| Ring back from voicemail messages | Within 2 working days of receipt | |
| Acknowledge enquiries or complaints | Within 2 working days of receipt | |
| Reply to enquiries or complaints on the result or progress | Within 28 working days of receipt | |
| Applications | Respond to requests for fee waiver or reduction | Within 7 working days of receipt |
| Acknowledge applications | Within 2 working days of receipt | |
| Requests for seminars and presentations | Acknowledge requests | Within 2 working days of receipt |
| Respond to requests | Within 10 working days of receipt |